Customer Information

Add the courses you want to the shopping cart.
If you are booking for someone else, such as your employees, you can follow these steps:

• If you want to book a course for multiple employees, you can book the required number of seats together by adding the necessary quantity to the shopping cart.
• Different courses can also be included in a single booking.

Please note:

• For hybrid formats that offer both in-person and online participation, make sure to select your preferred mode of participation or the desired location, as the different options may also have price variations.
• Once you have added all the courses to the shopping cart, view the cart. Here, you can still modify the number of seats required for each course. Additionally, you should provide participant details at this step. This can be done individually for each course or seat.

• When you are finished, click the Proceed to checkout button in the shopping cart. Complete your order details by entering your personal information, preferred payment, and shipping method. By clicking the Order with an obligation to pay button, you are placing a binding order.

• Use the hotline to receive detailed advice before booking a course.
• You can book directly through the hotline or request a personalized offer.

Please note that for course bookings with advance payment, we can only confirm your seat once the payment has been received. If you wish to secure your course seat, we recommend settling the course fee as soon as possible. To facilitate the advance payment, you will receive a so-called proforma invoice from us.

• You can cancel a course booking without stating a reason up to fourteen days before the start of the event. The cancellation must be made in writing. The decisive factor is the receipt by wilkon. In this case, any payments already made will be refunded.
• For cancellations received later, a flat-rate cancellation fee of 50 % of the course fee is payable.
• The cancellation fee is waived if a suitable replacement participant is named.
• Two business days (Mon. to Fri.) before the start of the respective course, cancellations are no longer possible. If a participant does not appear, the full fee is payable. Non-attendance of individual parts of the event does not entitle to a reduction of the invoice amount.

There is no right of cancellation for closed in-house trainings or courses specifically developed for a corporate client.

• For courses that last longer than six months, the contracting party has the option to terminate the agreement for the first time with a notice period of six weeks at the end of the first six months, and thereafter at the end of each subsequent three months.
• This does not apply to pure e-learning offerings.
• In these cases, the fee is prorated based on the duration of the contract.

• If the occupancy of a course does not reach the minimum number of participants stated for the course 10 days before the course starts, wilkon may cancel the event no later than 7 days before the course starts (extraordinary termination).
• Furthermore, wilkon reserves the right to cancel the course at short notice in case of the lecturer's illness, provided that there is no adequate replacement available from wilkon's own pool of trainers.
• In the event of course cancellation, it is possible to reschedule to another date without complications. If desired, a cancellation is also possible. In this case, wilkon will promptly refund any payments already made.
• Further claims by the contracting party are excluded.

You can place orders in our online store without creating a permanent customer account. However, creating a customer account brings you several benefits:

• For repeated orders in our online store, you save yourself the hassle of entering your contact information again.
• In the customer account, you can also access your previous orders and the corresponding order documents (proforma invoices, invoice duplicates, and duplicate invoice corrections).
• With vouchers and discount promotions, we want to reward our loyal customers. Benefit from them by creating a customer account.

This customer information is intended to provide you with a compact representation of how course bookings and online orders are processed in our webshop. In addition, all legally relevant information is centrally linked for you in the footer of this webpage (imprint, privacy, GTC, cancellation policy), so that you can access it conveniently.